FAQ
Find quick answers to the most common questions. Didn’t find what you were looking for? Feel free to reach out.
Rackets and Product Advice
Product stock
Real-time stock availability is displayed directly on our website.
Questions about one of our products?
You’re welcome to try our products in our Experience Center.
Have specific questions? Contact us via WhatsApp: +31 6 29754755.
Orders and Delivery
When will my order arrive?
You’ll receive a tracking link as soon as your order has been shipped.
Estimated delivery times:
- The Netherlands & Belgium: 1–2 business days
- Rest of Europe: 1–3 business days
- Outside Europe: 2–5 business days
Can I change or cancel my order?
Once your order is placed, it’s processed right away. If you need to make a change, please contact us as soon as possible via WhatsApp: +31 6 29754755.
Shipping and Returns
What are the shipping costs?
Find your shipping costs per country on our Shipping page.
How can I return an item?
You can request a return within 14 days after receiving your order by contacting support@padelshop.com. Please make sure your product meets our return conditions. More information can be found on our Return Policy page.
Do I need to pay import duties?
[Coming soon]
Add your information about import duties for non-EU countries here.
Warranty
Warranty request
Please take 4–5 clear pictures of all sides of the product and/or packaging and send them to support@padelshop.com. We’ll make sure to assist you as quickly as possible.