Shipping Policy
Shipping Policy
We ship globally with fast and reliable delivery services. Below you will find all information about our shipping costs, delivery times, delivery, and pickup option.
1. Shipping costs
Order for €75 or more and we ship your order free of charge within the Netherlands. Below €75, shipping costs are calculated at checkout, based on your location and our carrier (UPS or DHL).
For orders abroad, shipping costs are calculated automatically at checkout, based on your country and order. The amount you pay at checkout covers only the product price and shipping costs. Any import duties or customs fees are not included (see point 6).
2. Worldwide delivery
Padelshop.com ships worldwide. During checkout, simply enter your country and address, and we deliver your order to your doorstep.
We deliver to countries across Europe, Asia, the Americas, and Africa, including popular destinations such as the Netherlands, Belgium, France, Germany, Italy, the United Kingdom, the United States, Qatar, Singapore, and Indonesia (Jakarta and Bali), among many others. Not sure whether we ship to your country? Contact us at support@padelshop.com or via WhatsApp at +31 6 29754755.
3. Delivery times
We aim to ship orders placed before 4:00 PM (CET) on business days the same day. As soon as your order has been dispatched, you receive a track and trace link. The delivery times below are indicative averages and apply from the moment of dispatch:
- Netherlands: usually 1 business day, up to 3 business days during carrier peak periods
- Belgium: usually 1 business day, in exceptional cases up to 3 business days
- Middle East: average 2 to 5 business days
- Rest of Europe: average 2 to 4 business days
- Rest of the world: average 2 to 5 business days
Orders placed during weekends are shipped on the next business day (Monday). We deliver within 30 days of your order at the latest, unless agreed otherwise.
The delivery times stated are estimates and not a guarantee. We are not liable for delays outside our control, such as carrier disruptions, customs processing, extreme weather, or strikes.
Is your parcel delayed, has it not arrived, or did it arrive damaged? Then contact us as soon as possible, preferably within 7 days of the expected or actual delivery, at support@padelshop.com with your order number. For transport damage, we always ask for clear photos of the product and the packaging.
In that case we start an investigation with the carrier. This investigation can take a few business days. Once completed, we offer an appropriate solution, for example a new shipment or a refund. We kindly ask you to await this investigation before a solution is offered.
5. Incorrect address or undeliverable parcel
Please make sure your delivery address is complete and correct. If a parcel is not delivered due to an incorrect or incomplete address, because it is not collected, or because delivery is refused, and it is returned to us as a result, the cost of a new shipment is for the customer. If you choose to cancel in that case, we refund minus the shipping and return costs incurred.
6. Import duties and customs (outside the EU)
For shipments outside the European Union, import duties, VAT, or customs fees may apply. These costs are not included in the amount you pay at checkout and are the customer's responsibility. Within the EU, no customs fees apply.
7. Pick up your order
You are always welcome to pick up your order free of charge at our Padel Experience Center (our store) in Alphen aan den Rijn. Our team will be happy to help you in person.
Padel Experience Center
Hoorn 135
2404 HH Alphen aan den Rijn
The Netherlands
8. Contact
Questions about your shipment or delivery? Email us at support@padelshop.com or send a message via WhatsApp at +31 6 29754755. Want to know more about returns or warranty? See our Return Policy and our Warranty Policy.