Return policy
Return policy
Would you like to return an order? Please read the steps below carefully. This helps us process your return as quickly as possible.
1. Right of withdrawal (consumers EU/EEA)
If you are a consumer (private customer) in the EU or EEA, you have the right to withdraw from your online purchase within 14 days of receipt, without giving a reason.
To withdraw, inform us within these 14 days in an unambiguous way. You can do this by email, using the statutory model withdrawal form, or with another clear statement. After your notification, you have a further 14 days to send the products back.
2. Register your return
Please register your return by email first. That way we can quickly give you the right option and instructions.
Email us at: Returns@padelshop.com
In your email, write: "I would like to return order number [XXXX]", and choose one of the options below.
3. Return from within the Netherlands (choose 1 option)
Option 1: Return label via us (€15)
We send you a return label. The return cost of €15 is deducted from your refund.
Option 2: Drop off free of charge (in person)
You drop off your return at our address: Hoorn 135, 2404 HH, Alphen aan den Rijn.
Option 3: Ship it yourself (at your own cost and risk)
You ship the parcel yourself to the address above. We recommend shipping with track and trace. The risk of loss or damage stays with the sender until the parcel has been delivered to us.
4. Return from outside the Netherlands
You always arrange and pay for the return shipment yourself. Email us as soon as the parcel has been sent, with the carrier and track and trace (or proof of shipment). We process the return based on the completed return form in the parcel and the products received.
5. Return form
Please add our fully completed return form to your return parcel, so we can process your return quickly and correctly. We include a return form with every order. Lost yours? You can download it here: return form (PDF).
Returns without a completed return form may be delayed until the details are complete.
6. Condition of returned items and diminished value
You may unpack and inspect a product as you would in a physical store. If you use the product more than is necessary to establish its nature, characteristics, and functioning, we may deduct an amount for diminished value. We always substantiate such a deduction.
Practical return conditions:
- Return items complete, including accessories, and where reasonably possible in the original packaging.
- Items must be clean and resellable.
- We may ask for proof of purchase.
Padel rackets are sensitive products. You may assess a racket as you would in a store, but removing protective seals or the grip plastic goes beyond what is necessary to establish its nature, characteristics, and functioning. For a full refund, therefore:
- All factory and protective seals must remain fully intact.
- The plastic around the handle and grip must remain fully intact, including the original protective packaging.
If a seal or the grip plastic has been removed, opened, broken, or replaced, we no longer consider the racket new and resellable. In that case we apply diminished value, which can be up to 100%, so that no refund follows.
Use on the court or visible signs of use (ball marks, wear, damage, a changed grip or overgrip, and similar) also lead to diminished value, which can be up to 100%.
Would you like to properly test a racket on the court first? You can do so through our separate racket test, so you know the racket suits your playing style before you decide.
You may try shoes on indoors to assess size and fit. Shoes must be returned clean, unworn, and resellable, with the original box where reasonably possible.
Wearing them outside, testing on the court, or visible signs of use (dirt, sole wear, creases, damage) make shoes no longer resellable and lead to diminished value, which can be up to 100%, so that no refund follows.
9. Return costs, risk, and return address
- For a normal return (no error or defect on delivery), the return costs are for the customer.
- If you choose a return label via us within the Netherlands, €15 is deducted from the refund.
- The risk of loss or damage during return stays with the sender until the parcel has been delivered to us. This applies in particular to shipping yourself and to international returns.
Padelshop.com, Returns
Hoorn 135
2404 HH Alphen aan den Rijn
The Netherlands
10. Wrong item, transport damage, or defect on arrival
Please check your order on receipt. Has an item arrived damaged, is it defective on arrival, or did you receive a wrong item? Then contact us without undue delay at Returns@padelshop.com and include your order number, plus photos and a short description of the problem.
If our check confirms that the problem was caused by our error or by damage or a defect on delivery, we offer an appropriate solution. If a return is needed, we determine the most suitable option, for example replacement, partial refund, repair, or return at our cost.
If the problem is not confirmed (for example damage through use, misuse, or handling by the customer), return costs or other costs may be charged to the customer or deducted from the refund.
11. Refund
After receipt, we inspect the items. We refund after inspection, provided the return complies with this policy and applicable law. Refunds are made via the original payment method, unless agreed otherwise.
What we refund: the purchase price of the returned items, minus any deductions for return costs or diminished value. If you withdraw from the whole order, we also refund the standard shipping cost of the original delivery (the cheapest standard shipping option). We do not refund extra costs for express or special delivery.
When we refund: within 14 days of the day on which you informed us of the withdrawal. We may wait to refund until we have received the products, or until you have shown that you have sent them back, whichever happens first.
12. Exchanges
Would you like a different product? Then place a new order and return the original item for a refund, following the steps above.
13. Exceptions
The right of withdrawal does not apply to custom made or clearly personalised products.