FAQ
FAQ
Find quick answers to the most common questions. Didn’t find what you were looking for? Feel free to reach out.
Rackets and Product Advice
Product stock
Real-time stock availability is displayed directly on our website.
Questions about one of our products?
You’re welcome to try our products in our Experience Center.
Have specific questions?
Contact us via WhatsApp: +31 6 29754755.
Orders and Delivery
When will my order arrive?
You’ll receive a tracking link as soon as your order has been shipped.
Estimated delivery times
The Netherlands & Belgium: 1–2 business days
Rest of Europe: 1–3 business days
Outside Europe: 2–5 business days
Can I change or cancel my order?
Once your order is placed, it’s processed right away. If you need to make a change, please contact us as soon as possible via WhatsApp: +31 6 29754755.
Can I apply a discount after placing my order?
Unfortunately, we can’t apply discount codes or adjust prices after an order has been placed. Please make sure your discount code is applied before completing checkout.
Shipping and Returns
What are the shipping costs?
Find your shipping costs per country on our Shipping page.
How can I return an item?
Please see our Return Policy for return instructions: https://padelshop.com/pages/return-policy
Do I need to pay import duties?
For non-EU countries, import duties/taxes may apply. At checkout, an app can automatically calculate and include these charges in the total price. Please note that we do not control these amounts.
If the total seems high, this is typically due to the agreements and regulations set by the governments in our country and yours. We keep our product prices competitive and as sharp as possible.
Warranty
Warranty request
Please submit your warranty request via our Warranty Policy page: https://padelshop.com/pages/warranty-policy