Refund policy

You have 14 days after receiving your order to request a return.

Conditions
To qualify for a return:
•    The item must be unused, unworn, and undamaged.
•    All tags must be attached and the original packaging included.
•    A receipt or proof of purchase is required.
For returns not due to a defect or damage, we will refund the purchase amount minus return shipping costs. Damaged or unacceptable items cannot be refunded.

How to start a return:
Contact us at support@padelshop.com or via WhatsApp at +31 6 29754755.

Once your return is approved, you’ll receive a return label and shipping instructions. Items sent back without prior approval will not be accepted.

Damages or wrong items
Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or if you received the wrong item.

Exceptions
We do not accept returns for:
•    Perishable goods (such as balls)
•    Custom or personalized products
•    Hazardous materials, flammable liquids, or gases
•    Gift cards

Exchanges
To exchange an item, please return your original order and place a new order for the desired item.

Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.

If approved, your refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.