Privacy policy

PRIVACY STATEMENT PADELSHOP BV.

We handle your privacy with care. All personal data collected by Padelshop BV. will be processed in accordance with this privacy statement.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

PadelShop BV. ('PadelShop.com'), with its registered office in (2404 HH) Alphen aan den Rijn at Hoorn 135, is responsible for the processing of your personal data by PadelShop BV. . PadelShop.com can be reached by telephone on the number +316 14217656 and by e-mail on support@padelshop.com

WHICH PERSONAL DATA DOES PADELSHOP BV. COLLECT FOR WHICH PURPOSES AND WITH WHICH LEGAL BASIS?

We collect your personal data because you have provided it to us. We may also obtain your personal data from other sources, social media. We may collect personal data in the following situations.

Data for your visit to the website
We make sure our website functions properly. To do so, we collect your IP-address, information about your internet browser, the operating system you use and the pages you visit on our website. The legal basis for the processing of this data consists of a legitimate interest, namely the optimisation of our website and the improvement of our services.

Data for processing your order
If you place an order without creating an account, we collect a number of data from you. These are your first and last name, e-mail address, postcode, house number and any addition, country of residence, telephone number, delivery address and whether you are a private or business customer. We need this information to be able to process your order and answer any questions you may have about it. We also need this information for any returns or repairs. The legal basis for processing these details is the performance of the agreement we have concluded with you.

If someone else places an order and chooses your address as the delivery address, we will receive your first and last name as well as your address details from that person. We need this information to be able to process the order.

Data in your account
If you create an account on our website, we collect a number of data from you. This includes your first and last name, email address, phone number, billing information, delivery address and whether you are a private or business customer. We need this information to be able to process your order and answer any questions you may have about it. We also need this information for any returns or repairs. In your account you can also view your order history. From your account you can place orders. The legal basis for processing this information is the execution of the agreement we have with you.

Information about your contact with our customer service
If you contact our customer service through the contact form or by email, we collect a number of data from you. This includes your name, e-mail address, the content of the correspondence and possibly your telephone number and company name. If you contact our customer service by telephone or WhatsApp, we will also store your telephone number. We need this information in order to process your request. The legal basis for processing this data is the performance of the contract we have concluded with you.

Social media
We are active on various social media channels, including Facebook, Instagram, Twitter and LinkedIn. If you communicate with us through social media channels, we may receive your data. This includes your (user) name, place of residence, e-mail address and gender. The legal basis for processing these data consists of a legitimate interest, namely improving our services and increasing customer satisfaction.

Newsletter
If you subscribe to our newsletter, we will save your e-mail address. We need your e-mail address to be able to send you the newsletter. The legal basis for the processing of this information is your consent.

WITH WHOM DOES PADELSHOP BV. SHARE YOUR PERSONAL DATA?

We provide your personal data to companies belonging to our group for the purpose of concluding and executing the agreement we have concluded with you. This is particularly necessary to be able to use all our services. There are also a number of situations in which we provide your personal data to third parties, such as Google to analyze the data about your website use and to personalize the website and communication, and to show relevant offers and advertisements. Padelshop does not send data such as name, address, e-mail address, or other directly identifying data to these parties for these purposes. Google may receive personal data from you by collecting it with cookies. At Google's Privacy & Terms site you will find more information about how and why the collection of personal data with cookies is done by Google.

HOW LONG DOES PADELSHOP BV. KEEP YOUR PERSONAL DATA?

We keep your personal data no longer than necessary to realize the purposes for which we process your data. In this context we generally use a retention period of two (2) years, unless you have created an account, registered for our newsletter or unless we are legally obliged to retain your personal data for a longer period. We will keep the data in your account as long as your account is active. If you have not logged into your account for a period of three years, we will close your account and remove your personal data. The data that you have provided us with to be able to send you the newsletter, will be stored until you indicate that you no longer wish to receive it. In the event of a legal obligation, we will apply the legal retention period. After this period we will remove your data.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?

You have the following rights:
- Right of access to your personal data;
- Right to correct your personal data;
- Right to remove your personal data;
- Right to restrict the processing of your personal data;
- Right to object to the processing of your personal data;
- Right to transferability of your personal data;
- right to withdraw the consent given by you for the processing of your personal data, without prejudice to the lawfulness of the processing on the basis of the consent given before such withdrawal;
- the right to lodge a complaint with the Personal Data Authority;

If you wish to exercise any of the above rights, please contact us at support@padelshop.com. We will respond to your request as soon as possible, in any case within four (4) weeks.

DOES PADELSHOP BV. USE AUTOMATED DECISION MAKING?

No, we do not make use of automated decision making.

HOW DOES PADELSHOP BV. HANDLE PERSONAL DATA OF CHILDREN?

Our services are directed to persons of sixteen (16) years of age and older. Children up to sixteen (16) years old need the (permission for) permission of a person who has parental responsibility. Should you suspect that we are processing personal data of a person under the age of sixteen (16) without (authorisation to) consent, please contact us at support@padelshop.com

HOW DOES PADELSHOP BV. PROTECT YOUR PERSONAL DATA?

PadelShop BV. has taken appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against loss, destruction, damage, modification or disclosure. If you have any questions about the security of your personal data, please contact us at support@padelshop.com